Contact FamilyStoryline

Talk to the right person.

Questions about FamilyStoryline, help with your account or a privacy concern? Choose the email that fits best.

General enquiries

Questions about FamilyStoryline, partnerships, media or anything you're not sure where to send.

Support & privacy

Account help, invitations, profile claims, deletion, privacy, impersonation, reports or a problem using the app.

If you've already been added to a family

Someone in your family may have already added you to their family tree. If they invite you, you can create a FamilyStoryline account or sign in to accept the invite and claim your profile. If you choose not to join, the profile remains unclaimed. It can still show that you exist and how you are related within that family's tree, but you do not become an active FamilyStoryline user. See how privacy works.

If you want to delete your account

Use the deletion option in the app where available, or email support if you cannot access your account or need help with a privacy request.

FamilyStoryline is an app.

Most account, family-tree, profile and privacy actions happen inside the FamilyStoryline app. This website explains the service and gives you a direct way to reach us when you need help.

Get the App